Increased Use of LACNIC’s Online Training Opportunities

The survey highlights a high level of satisfaction with training outcomes: according to Mercoplus, 93% of members are satisfied or very satisfied with online training and 94% with in-person training activities.

Also according to Mercoplus, for the fifth consecutive year LACNIC maintained a very good level of satisfaction among its clients in regards to the services the organization offers in the 33 Latin American and Caribbean territories that make up its service region.

Results of the consultant’s research show that 94% of LACNIC’s 5,500 members are very satisfied or satisfied with the work and services provided by the Internet Address Registry for Latin America and the Caribbean.

Compared to the previous survey, results show a significant improvement in the opinion of our Central American and Caribbean clients, said LACNIC’s Customer Manager.

According to the data gathered by Mercoplus, in the last year only 3% of LACNIC’s more than 5,500 members submitted a complaint regarding the services provided by the organization, and two out of three of those complaints were solved to the customer’s satisfaction. Likewise, nine out of 10 members expressed high levels of satisfaction with LACNIC’s solutions and response times.

The positive opinion expressed by LACNIC members is reflected in a high level of commitment, as 88% would recommend the organization if someone were to ask.

LACNIC’s resource allocation (IPv4, IPv6 y ASN) services were also rated highly in terms of customer satisfaction: 91% of respondents are very satisfied with this service.

The survey shows that LACNIC members have a close relationship with the organization and, on average, have contact with LACNIC four times a year. Participating in events and courses accounts for the largest part of this contact.