LACNIC Services: Commitment to Excellence and Innovation
February 12, 2025
By Alfredo Verderosa, Services Officer at LACNIC
Since we began measuring the quality of our services over 12 years ago, we have consistently achieved outstanding results in satisfaction surveys among our members, a reflection of our commitment to excellence. Our organization’s success is driven by its ability to actively engage with members, incorporate their feedback, and continuously adapt our services to meet their needs.
Over the past decade, we have introduced a series of key initiatives that highlight our dedication to continuous innovation.
- Efficient Management and Stronger Connections with Our Members
To strengthen communication, we have implemented an advanced Customer Relationship Management (CRM) system that helps us better understand our members’ needs and deliver a more personalized experience. This tool allows us to track and manage member interactions, making it easier for them to participate in LACNIC’s institutional activities.
(Free access, no subscription required)
In addition, we are constantly improving our CRM with new features that will be introduced soon. Our goal is to provide greater transparency in management, allowing members to check the status of their applications online and track the remaining steps for resolution.
We have optimized our customer service with a new support ticketing system, significantly improving the speed and efficiency of handling inquiries and issues. This system has helped us reduce response times and track key service metrics more accurately, ensuring more effective support.
- Local Currency Payments: A Customized Solution for Our Members in Argentina
To meet the specific needs of our members in Argentina, we implemented a secure and convenient system that enables payments in local currency. Following an extensive search, we collaborated with a trusted provider to make this initiative possible, addressing a challenge that affected a significant number of our members.