{"id":34129,"date":"2026-08-26T14:31:21","date_gmt":"2026-08-26T14:31:21","guid":{"rendered":"https:\/\/blog.lacnic.net\/?p=34129"},"modified":"2026-08-26T14:32:04","modified_gmt":"2026-08-26T14:32:04","slug":"getting-closer-to-better-support-our-members","status":"publish","type":"post","link":"https:\/\/blog.lacnic.net\/en\/getting-closer-to-better-support-our-members\/","title":{"rendered":"Getting Closer to Better Support Our Members"},"content":{"rendered":"\n

By Alfredo<\/a> Verderosa<\/a>, Chief Services Officer at LACNIC<\/p>\n\n\n\n

Understanding firsthand what our members need, the challenges they face, and how we can better support them is a fundamental part of LACNIC\u2019s work.<\/p>\n\n\n\n

For this reason, since 2015, LACNIC<\/a> has traveled across the region to engage directly with its member organizations. Through visits, working breakfasts, and participation in industry events, we seek to create opportunities for meaningful, direct dialogue that allow us to listen, provide guidance, and continuously improve our services.<\/p>\n\n\n\n

Between 2024 and 2026, we strengthened this engagement by replacing door-to-door visits with working breakfasts and a greater presence at regional events, allowing us to broaden our reach. The results are worth sharing: hundreds of organizations reached, a satisfaction rate of nearly 98%, and, most importantly, concrete insights that are already translating into improvements for our membership.<\/p>\n\n\n\n

Three Years of Engagement Across the Region<\/strong><\/h1>\n\n\n\n

In 2024, we met with 214 member organizations in the Dominican Republic, Costa Rica, El Salvador, and Guatemala. We were also present at Andina Link (Cartagena, Colombia), Internet Day (Buenos Aires, Argentina), and the CANTO event, where our booths served as spaces for consultation and dialogue.<\/p>\n\n\n\n

In 2025, we expanded this approach by holding additional member breakfast meetings, building on a format we had introduced the year before. We organized gatherings in seven cities across five countries, bringing together more than 330 organizations\u2014nearly 10% of our direct membership. Among those who provided feedback, 98% reported the highest levels of satisfaction.<\/p>\n\n\n\n

During these meetings, we discussed topics including IPv4 and address transfers, IPv6 deployment, MiLACNIC, account security, and membership benefits.<\/p>\n\n\n\n

In 2026, we continued this journey in Venezuela, where we visited close to 90 organizations and took part in Expo ISP Venezuela.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

And we were once again present at the meeting of the Caribbean Association of National Telecommunication Organizations (CANTO).<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

<\/a>Listening So We Can Keep Improving<\/strong><\/h2>\n\n\n\n

In-person meetings complement the information we gather through surveys. They help us better understand each organization\u2019s specific context, identify needs that may not surface through other channels, and provide more tailored guidance and support.<\/p>\n\n\n\n

They also allow us to raise awareness on issues important to resource management, introduce tools that some members are not yet familiar with, and understand what information, training, or services they need.<\/p>\n\n\n\n

Insights gathered during these visits are shared with LACNIC’s different teams and become an input for reviewing processes, improving services, and thinking through new ways of providing support.<\/p>\n\n\n\n

In recent years, we have introduced digital signatures on contracts, self-service request status checks in MiLACNIC, co-administrators for resources, 2FA updates, the fee calculator, improvements to the security report, and other services in the request process \u2014 many of these stemming from ideas that originated or were validated during these meetings.<\/p>\n\n\n\n

A Relationship Built Over Time<\/strong><\/h1>\n\n\n\n

Each meeting helps us better understand the organizations that are part of LACNIC and how we can offer services that are increasingly relevant and closer to their needs.<\/p>\n\n\n\n

Our goal is to keep strengthening a relationship built on trust \u2014 one in which we can share information and tools, but also listen, respond, and learn from our members.<\/p>\n\n\n\n

For the remainder of this year, we will be visiting Paraguay and Bolivia.<\/p>\n","protected":false},"excerpt":{"rendered":"

By Alfredo Verderosa, Chief Services Officer at LACNIC Understanding firsthand what our members need, the challenges they face, and how we can better support them is a fundamental part of LACNIC\u2019s work. For this reason, since 2015, LACNIC has traveled across the region to engage directly with its member organizations. Through visits, working breakfasts, and […]<\/p>\n","protected":false},"author":6,"featured_media":34112,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[505,650],"tags":[474],"archivo":[1345,1451],"taxonomy-authors":[1549],"tipo_autor":[],"class_list":["post-34129","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-institutional","category-sin-categoria-en","tag-institutional","archivo-editions","archivo-highlights-2023","taxonomy-authors-alfredo-verderosa-en"],"acf":{"author":"","related_notes":""},"yoast_head":"\nLACNIC Blog | Getting Closer to Better Support Our Members<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.lacnic.net\/en\/getting-closer-to-better-support-our-members\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LACNIC Blog | Getting Closer to Better Support Our Members\" \/>\n<meta property=\"og:description\" content=\"By Alfredo Verderosa, Chief Services Officer at LACNIC Understanding firsthand what our members need, the challenges they face, and how we can better support them is a fundamental part of LACNIC\u2019s work. 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